1. Introduction

This Cookie Policy explains how Tahanan LLC ("we," "us," or "our") uses cookies and similar tracking technologies on our website and language learning platform (collectively, "the Service"). This policy should be read in conjunction with our Privacy Policy.

By using the Service, you consent to our use of cookies as described in this policy. You can manage your cookie preferences as outlined below.

2. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They help websites recognize your device and remember information about your visit, such as your preferences and actions.

Cookies can be "session cookies" (which are deleted when you close your browser) or "persistent cookies" (which remain on your device until deleted or until they expire).

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the Service to function properly and cannot be disabled. They include:

• Authentication cookies: Remember your login status and keep your account secure
• Security cookies: Protect against fraud and ensure secure connections
• Load balancing cookies: Distribute website traffic efficiently across our servers
• Session management: Maintain your session state as you navigate the Service

Examples: session_id, auth_token, csrf_token

3.2 Functional Cookies

These cookies enable enhanced functionality and personalization:

• Preference cookies: Remember your settings, such as language preferences and display options
• Progress tracking: Save your learning progress, completed lessons, and flashcard review history
• Feature settings: Remember whether you prefer Practice Mode or Immersion Mode in conversations
• User interface: Maintain your preferred layout and accessibility settings

Examples: user_preferences, ui_settings, learning_mode

3.3 Performance and Analytics Cookies

These cookies help us understand how users interact with the Service so we can improve it:

• Usage analytics: Track which features are most popular and how users navigate the Service
• Performance monitoring: Identify technical issues, page load times, and errors
• User behavior: Understand learning patterns to optimize content delivery
• A/B testing: Test different features and designs to improve user experience

Examples: _ga (Google Analytics), analytics_session, performance_metrics

3.4 Marketing and Advertising Cookies

These cookies are used to deliver relevant advertisements and measure campaign effectiveness:

• Targeted advertising: Show you relevant ads based on your interests
• Remarketing: Display Tahanan ads to you on other websites after visiting our site
• Campaign tracking: Measure the effectiveness of our advertising campaigns
• Social media integration: Enable sharing and social media features

Examples: _fbp (Facebook Pixel), ads_prefs, utm_tracking

4. Third-Party Cookies

We work with third-party service providers who may set cookies on your device when you use the Service. These include:

4.1 Analytics Providers

• Google Analytics: Tracks website usage and user behavior
• Mixpanel or Amplitude: Analyzes product usage and engagement

4.2 Payment Processors

• Stripe: Processes payments securely and may set cookies for fraud prevention

4.3 Advertising Networks

• Google Ads: Delivers targeted advertisements
• Facebook Pixel: Tracks conversions and enables remarketing

4.4 Customer Support

• Intercom or Zendesk: Powers our customer support chat and help features

These third parties have their own privacy policies and cookie practices. We recommend reviewing their policies to understand how they use cookies.

5. Similar Tracking Technologies

In addition to cookies, we use other tracking technologies:

5.1 Local Storage

We use browser local storage to save your learning data, preferences, and application state locally on your device. This allows for faster loading times and offline access to certain features.

5.2 Pixels and Web Beacons

Small graphic images (also called pixels or clear GIFs) used in emails and on our website to track email opens, clicks, and user engagement.

5.3 Device Fingerprinting

We may collect information about your device (such as browser type, operating system, and screen resolution) to create a unique identifier for security and analytics purposes.

5.4 Session Replay

We may use session replay technology to record user interactions for quality assurance, troubleshooting, and improving user experience. Personal information and sensitive data are masked during recording.

6. How Long Do Cookies Last?

The duration cookies remain on your device depends on their type:

• Session cookies: Deleted when you close your browser (used for authentication and session management)
• Short-term persistent cookies: Last from a few hours to 30 days (used for temporary preferences and shopping cart data)
• Long-term persistent cookies: Last from 1 month to 2 years (used for remembering your login, preferences, and analytics)

7. Managing Your Cookie Preferences

You have several options for managing cookies:

7.1 Cookie Consent Banner

When you first visit the Service, you'll see a cookie consent banner where you can accept all cookies or customize your preferences. You can change these preferences at any time through the cookie settings link in the footer of our website.

7.2 Browser Settings

Most browsers allow you to control cookies through their settings. You can:

• Block all cookies
• Block third-party cookies only
• Delete cookies after each session
• Set exceptions for specific websites

Here's how to manage cookies in popular browsers:

• Chrome: Settings > Privacy and security > Cookies and other site data
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions > Cookies and site data

7.3 Opt-Out Tools

You can opt out of certain types of cookies using these tools:

• Google Analytics: Install the Google Analytics Opt-out Browser Add-on
• Advertising cookies: Visit the Network Advertising Initiative (NAI) or Digital Advertising Alliance (DAA) opt-out pages
• Facebook: Adjust your Facebook ad preferences in your Facebook account settings

7.4 Mobile Devices

On mobile devices, you can:

• iOS: Go to Settings > Safari > Block All Cookies, or Settings > Privacy > Advertising > Limit Ad Tracking
• Android: Go to Settings > Google > Ads > Opt out of Ads Personalization

8. Impact of Disabling Cookies

While you can choose to disable cookies, doing so may affect your experience with the Service:

• Strictly necessary cookies: Disabling these will prevent you from logging in and using the Service
• Functional cookies: The Service may not remember your preferences or settings
• Performance cookies: We won't be able to improve the Service based on usage data
• Marketing cookies: You may see less relevant advertising, but functionality will not be affected

9. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Currently, there is no industry consensus on how to respond to DNT signals. We do not currently respond to DNT signals, but we respect your cookie preferences as set through your browser or our cookie consent tool.

10. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Cookie Policy or our use of cookies, please contact us:

Email: hello@tagalogapp.com
Website: tagalogapp.com