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Tahanan - The Tagalog Learning App

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Privacy Policy

Our privacy policy and how we use your data

Privacy Policy

Last Updated: October 11, 2025

1. Introduction

Tahanan LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Tagalog language learning platform ("the Service").

By using the Service, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide when you:

  • Create an account: Name, email address, password, and optional profile information
  • Subscribe to our service: Payment information (processed securely through third-party payment processors)
  • Contact us: Any information you include in communications with our support team
  • Use our features: Learning preferences, progress data, flashcard content, conversation transcripts, and notes

2.2 Information Collected Automatically

When you use the Service, we automatically collect:

  • Usage data: Pages visited, features used, time spent, lessons completed, and interaction patterns
  • Device information: Device type, operating system, browser type, IP address, and unique device identifiers
  • Log data: Access times, error logs, and system activity
  • Location data: General geographic location based on IP address

2.3 Audio Data

When you use our AI conversation practice feature, we collect and process audio recordings of your speech for the purpose of providing pronunciation feedback and improving the Service. Audio data is processed in real-time and may be temporarily stored for quality assurance.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Provide, maintain, and improve the Service
  • Process your subscription and payments
  • Personalize your learning experience and adapt content to your level
  • Track your progress and maintain your learning history
  • Power our AI conversation practice features and provide feedback
  • Send you important updates, security alerts, and administrative messages
  • Respond to your comments, questions, and customer support requests
  • Analyze usage patterns to improve our features and user experience
  • Detect, prevent, and address technical issues and fraud
  • Comply with legal obligations and enforce our Terms of Service
  • Send you marketing communications (with your consent, where required)

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

  • Payment processors (e.g., Stripe) for billing and subscription management
  • Cloud hosting providers for data storage and computing services
  • AI and machine learning service providers for conversation features
  • Analytics providers to help us understand usage patterns
  • Customer support platforms
  • Email service providers for transactional and marketing communications

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as:

  • Complying with subpoenas, court orders, or other legal processes
  • Responding to government or law enforcement requests
  • Protecting our rights, property, or safety, or that of our users or the public
  • Enforcing our Terms of Service

4.3 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

4.4 Aggregated Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you, for analytics, research, or marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication requirements
  • Secure payment processing through PCI-compliant providers
  • Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. Specifically:

  • Account information is retained while your account is active
  • Learning data and progress are retained to maintain continuity of your learning experience
  • Payment records are retained as required by law and accounting practices
  • Audio recordings are retained temporarily for quality assurance and may be deleted after processing
  • After account deletion, we may retain certain information as required by law or for legitimate business purposes (e.g., fraud prevention, enforcing agreements)

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You have the right to access and receive a copy of your personal information in a portable format.

7.2 Correction

You can update or correct your account information at any time through your account settings.

7.3 Deletion

You can request deletion of your account and personal information by contacting us at hello@tagalogapp.com. Note that we may retain certain information as required by law.

7.4 Opt-Out of Marketing

You can opt out of marketing communications by clicking the unsubscribe link in our emails or adjusting your account preferences.

7.5 California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what information we collect, the right to request deletion, and the right to opt out of the sale of personal information (we do not sell your information).

7.6 European Privacy Rights

If you are in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectification, erasure, restriction of processing, data portability, and the right to object to processing.

To exercise any of these rights, please contact us at hello@tagalogapp.com. We will respond to your request within the timeframe required by applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information and improve the Service. For detailed information about our use of cookies, please see our Cookie Policy.

You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of the Service.

9. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

The Service is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly. If you believe we have collected information from a child under 13, please contact us at hello@tagalogapp.com.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from those of your country. By using the Service, you consent to the transfer of your information to these countries. We take appropriate measures to ensure your information receives adequate protection.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on the Service and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: hello@tagalogapp.com
Website: tagalogapp.com

Summary of Key Points

  • We collect information you provide and information about how you use the Service
  • We use your information to provide and improve the Service, including AI-powered features
  • We do not sell your personal information
  • We share information with service providers and as required by law
  • You have rights to access, correct, and delete your information
  • We use cookies and similar technologies (see our Cookie Policy for details)
  • We implement security measures to protect your information
  • Contact us at hello@tagalogapp.com with any questions or concerns